Warning: Rage induced rant ahead ...
You can't swing a resistance band around the blog world, Twitter and Facebook without getting smacked in the face by pv.Body.
the latest incarnation in the subscription fad, pv.Body is a company
that hand selects workout ensembles for women based on a questionnaire.
The company promises that the outfits they put together are from quality
activewear companies, even throwing around the name lululemon, as a
result of relationships its built with the manufacturers.
of the outfits I've seen from blog reviews - and there are too many to
list - have not been lululemon but American Apparel, Nux and Colosseum.
I've not worn those brands and can't be sure of their quality but the
pieces didn't seem to be anything special. Not the way lululemon pieces
Nonetheless, I couldn't help but feel jealous that I didn't
have the opportunity to review the service, and I waffled for a good two
weeks about whether to join. I tweeted about it, in a shameless, vain
effort, to get a free box and took the style survey a number of times. I
even put the subscription in the cart before canceling it, deciding
that even the discounted rate of $39.95 would be better spent on a race
I should note that during my shameless tweets that I did get responses from the company.
when I received a coupon code via email for 40 percent off just before
Christmas, I decided to bite the proverbial bullet and try it out.
one problem: The coupon didn't give me 40 percent off. It gave me 20
percent off - not what I wanted. I had hit order too soon, though, and
despite hitting the back button, it went through.
emailed the company, asking them to cancel the order and refund my card
before the outfit was shipped. I explained that the coupon did not come
off correctly, and the coupon was the sole reason I was trying it. I got
an automated email saying that they were busy but
would get to my case. A few hours later, another email came saying that
my case had been resolved.
My card is still
charged, an outfit has been shipped and I have had no response from the
company now that I'm unhappy and unwilling to try the service. I will
admit that the holidays could be causing a delay but I've seen tweets
from their account and no response to complaints via twitter nor a
followup email. I've since emailed a third time and have received an
automatic response that my request will be reviewed. I also called as that's what was instructed on its Facebook page in response to other complaint. No answer. Message left.
As for the outfit? I have yet
to receive it - according to FedEx, it's still in California -
so I can't attest to its quality. But what I can tell you is buyer
beware. Sure, a whole lot of bloggers got to try outfits, made exchanges
effortlessly and fell in love ... because it was free and the company
was trying to spread the word. Now that the word is out, they either
can't handle it or don't want to.
And I'm not cool with that.
note/disclaimer: I feel like I should mention that while I do like to
participate in product reviews and giveaways and I do feel somewhat
obligated to do them right, I do my best to be honest and fair. When I
feel like I haven't (read: MOTOACTV), I try to revisit the topic and